Privacy Policy

1. Information We Collect

We collect information you provide and information we obtain from your use of the platform.

• Account information: When you register as a customer or vendor, we collect your name, email address, password (stored securely), and optionally phone number and location. Vendors may also provide store name, description, and branding.
• Order and transaction information: We collect order details, shipping addresses, and payment-related data necessary to process purchases. Payment card details are handled by our payment partners (Stripe and Paystack); we do not store full card numbers.
• Location and region: We may use your region or country to show relevant products, services, vendors, and payment options (e.g. currency and payment provider).
• Communications: When you contact us or use the contact form, we keep a record of your message and our response.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the marketplace and your account
• Process orders and payments and communicate about your orders
• Display relevant products, services, and vendors based on your location
• Send transactional emails (e.g. order confirmations, password resets)
• Respond to your enquiries and support requests
• Comply with legal obligations and protect our rights and safety

3. Sharing of Information

We may share your information in the following circumstances:

• Vendors: When you place an order, we share necessary order and delivery details with the vendor so they can fulfil the order.
• Payment processors: We use Stripe and Paystack to process payments. Their use of your data is governed by their respective privacy policies.
• Legal and safety: We may disclose information if required by law or to protect the rights, property, or safety of Asankah, our users, or the public.

We do not sell your personal information to third parties for marketing purposes.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services, process orders, and comply with legal and accounting requirements. You may request deletion of your account and associated data subject to applicable law.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update many details in your account settings. For other requests, please contact us using the contact form or support email.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences (e.g. region), and understand how the platform is used. You can adjust your browser settings to limit or block cookies, though some features may not work correctly if you do.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss. Passwords are hashed; payment data is handled by certified payment providers.

8. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us via our Contact Us page or at the support email provided on the platform.